Online Order Support: Returns & Refunds

Please Note:

• This policy only applies to products purchased on mercurymarine.com. Items purchased outside of mercurymarine.com must be returned to the original purchase location, and are subject to the 3rd party’s return policy.
• You are responsible for return freight charges, any insurance, and scheduling the pickup of your package unless otherwise agreed upon with Mercury customer service.
• When receiving your refund, shipping expenses will not be credited unless otherwise agreed upon with Mercury customer service.
• We are not responsible for items lost in transit.

If you have additional questions about returns or your MercuryMarine.com order, use the form below to contact our Customer Service team.

Thank you for purchasing a Mercury Marine branded part or accessory. Mercury Marine is committed to providing you a quality product which will provide many years of boating enjoyment. This document outlines the Terms and Conditions of the Mercury Parts and Accessories Warranty for purchases made via ECommerce.

Mercury Marine warrants each new or factory rebuilt Mercury Precision part or accessory, Smartcraft component, and Mercury Racing Propellers sold by a Mercury Marine authorized dealer, or Internet Seller to be free from defects in material and workmanship during the period described in the following paragraph.

This limited warranty provides coverage for Mercury branded parts and accessories for one year from either the date on which the product is first sold to a retail customer by a Mercury Marine authorized dealer or Internet seller, or the date on which the product is first put into service, whichever occurs first. Exceptions include Fuel system components (gas tanks, primer bulbs and fuel lines) certified under EPA CFR 40, and SmartCraft parts and accessories (controls, gauges, displays and hardware) which receive warranty coverage for two years from either the date on which the product is first sold to a retail customer, or the date on which the product is first put into service, whichever occurs first. Parts and accessories installed on Mercury Racing products that have product warranty duration of less than one year, carry limited warranty coverage for a period of time equal to, and not greater than, the duration of the limited warranty originally provided with the parent product. The repair or replacement of parts, or the performance of service under this warranty, does not extend the life of this warranty beyond its original expiration date. Unexpired warranty coverage can be transferred to a subsequent purchaser by maintaining original proof of purchase.

The proof of Purchase or Sales Receipt establishes the consumer’s eligibility for warranty under the terms of the Limited Warranty Policy. The applicable Warranty coverage begins upon retail sale or upon first use, whichever occurs first. Per the Limited Warranty Policy, warranty coverage is available to retail customers who purchase from a Dealer or Internet Seller authorized to distribute the product in the country in which the sale occurred. Mercury Marine may decline warranty coverage on product obtained via any unauthorized source or business.

This limited warranty does not cover normal wear and tear, damage caused by abuse, or operation of the product in a manner inconsistent with the recommended operation, neglect, accident, submersion, improper installation (proper installation specifications are explained in the installation instructions for the product), improper service, use of an accessory or part not manufactured or sold by Mercury Marine, alteration or removal of parts, or water contamination. Parts that are used for any purpose for which they are not intended (outside anticipated marine applications) are excluded from coverage under this warranty statement. Expenses related to haul–out, launch, towing, storage, telephone, rental, inconvenience, slip fees, insurance coverage, loan payments, loss of time, loss of income, or any other type of incidental or consequential damages are not covered by this warranty. Expenses associated with the removal and/or replacement of boat partitions or material caused by boat design for access to the product are not covered by this warranty. 

Warranty replacements may be provided for the following scenarios: parts have failed due to a defect in material or workmanship, concealed damages found after shipping, or parts are missing from the original packaging. In such cases replacements may be requested by contacting the Authorized Dealership who sold the part or accessory, or for purchases made through Authorized Internet Sellers by visiting www.mercurymarine.com to initiate a warranty request. The original sales receipt is required for all warranty replacements. Mercury Marine reserves the right to request any failed components to be returned for analysis. 

No individual or entity, including Mercury Marine authorized dealers, has been given authority by Mercury Marine to make any affirmation, representation or warranty regarding the Product, other than those contained in this Mercury Marine Limited Warranty, and if made, shall not be enforceable against Mercury Marine.

Disclaimers and Limitations:

THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED. TO THE EXTENT THAT THEY CANNOT BE DISCLAIMED, THE IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIFE OF THE EXPRESS WARRANTY. INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE EXCLUDED FROM COVERAGE UNDER THIS WARRANTY. SOME STATES/COUNTRIES DO NOT ALLOW FOR THE DISCLAIMERS, LIMITATIONS, AND EXCLUSIONS IDENTIFIED ABOVE; AS A RESULT, THEY MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.

Submission to Jurisdiction:

ANY LEGAL SUIT, ACTION, OR PROCEEDING ARISING OUT OF OR RELATING TO THIS MERCURY MARINE LIMITED WARRANTY OR THE TRANSACTIONS CONTEMPLATED HEREBY SHALL BE INSTITUTED IN THE COURT OF THE STATE OF WISCONSIN, COUNTY OF MILWAUKEE, AND EACH PARTY IRREVOCABLY SUBMITS TO THE EXCLUSIVE JURISDICTION OF SUCH COURT IN ANY SUCH SUIT, ACTION, OR PROCEEDING. THE PARTIES IRREVOCABLY ANDUNCONDITIONALLY WAIVE ANY OBJECTION TO JURISDICTION AND/OR VENUE OF ANY SUIT, ACTION, OR PROCEEDING IN SUCH COURTS AND IRREVOCABLY WAIVE AND AGREE NOT TO PLEAD OR CLAIM IN ANY SUCH COURT THAT ANY SUCH SUIT, ACTION, OR PROCEEDING BROUGHT IN ANY SUCH COURT HAS BEEN BROUGHT IN AN INCONVENIENT FORUM. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Governing Law:

ALL MATTERS ARISING OUT OF OR RELATING TO THIS MERCURY MARINE LIMITED WARRANTY SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE INTERNAL LAWS OF THE STATE OF WISCONSIN WITHOUT GIVING EFFECT TO ANY CHOICE OR CONFLICT OF LAW PROVISION OR RULE 

(WHETHER OF THE STATE OF WISCONSIN OR ANY OTHER JURISDICTION).